Your Artistic Satisfaction Matters
At Da Vinci Shop, we’re committed to ensuring your complete satisfaction with our wearable art. While our temporary tattoos are designed to bring joy and creative expression, we understand that sometimes a return or exchange may be necessary. This policy outlines our straightforward process for returns and exchanges.
Return & Exchange Timeframe
We accept returns and exchanges for most products within 15 days of your receipt of the order. Please note that all items must be in their original, unopened condition with packaging intact.
Step-by-Step Return Process
Email us at [email protected] within 15 days of receiving your order. Include your order number and reason for return/exchange.
We’ll provide you with a Return Authorization Number and shipping instructions. Returns without this authorization cannot be processed.
Securely package the items in their original condition with all packaging materials. Include a copy of your order confirmation or packing slip.
Send your return package to:
Da Vinci Shop Returns
167 Crummit Lane
PHOENIX, US 85001
Once we receive and inspect your return (typically within 5-7 business days), we’ll process your refund or exchange.
Return Request Template
Use this template when contacting us about a return or exchange:
Dear Da Vinci Shop Customer Service,
I would like to request a [return/exchange] for my order #[Your Order Number].
Order Date: [Date of Order]
Items to Return/Exchange: [List specific items]
Reason for Return/Exchange: [Please provide details]
For exchanges, I would like to exchange for: [Specific product names if applicable]
Shipping Address Confirmation:
[Your Name]
[Your Shipping Address]
Thank you,
[Your Name]
[Your Email Address]
[Your Phone Number – Optional]
Refund Information
Refund Processing Time: Once we receive your return, please allow 5-7 business days for processing. Your refund will then be issued to your original payment method.
Refund Methods:
- Credit/Debit Cards (Visa, MasterCard, JCB): 7-10 business days to appear on your statement
- PayPal: 3-5 business days to reflect in your PayPal account
Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer, unless the return is due to our error.
Important Exceptions
Due to the nature of our products, opened or used temporary tattoo packages cannot be returned for hygiene reasons. This includes any products from our artistic collections that have been removed from their original sealed packaging.
Additionally, custom or personalized temporary tattoos (when available) are final sale and cannot be returned unless defective.
Exchange Policy
We’re happy to exchange items for different designs from our artistic collections including:
- Animals & Aquatic Animals
- Artworks & Astrology designs
- Astronomy & Constellations
- Banksy-inspired creations
- Birds & Butterflies
- And all our other artistic themes
Exchanges are subject to product availability. If your desired exchange item is out of stock, we’ll issue a refund or provide alternative options.
Damaged or Defective Items
If you receive damaged or defective products, please contact us immediately at [email protected] with photos of the damaged items and your order number. We’ll promptly send replacements at no additional cost.
Need Assistance?
Our customer service team is here to help you with any questions about returns or exchanges. Contact us at [email protected] and we’ll ensure your Da Vinci Shop experience remains as beautiful as our designs.
Thank you for choosing Da Vinci Shop for your wearable art journey. We appreciate the opportunity to bring artistic expression to your life.