Your Artistic Journey Matters
At Da Vinci Shop, we believe that wearable art should be as seamless and beautiful as the creative expression it represents. Our commitment to your artistic satisfaction extends from the moment you browse our collections to the day our designs grace your skin and beyond.
Shipping Information
Order Processing Time
We carefully prepare each artistic package with attention to detail. Please allow 1-2 business days for order processing before your items ship.
Shipping Methods & Delivery Times
Standard Shipping – $12.95
• Carrier: DHL or FedEx
• Delivery Time: 10-15 business days after shipment
• Recommended for faster, trackable delivery
Free Shipping
• Available on orders over $50
• Carrier: EMS
• Delivery Time: 15-25 business days after shipment
Please Note: Delivery times are estimates and may vary based on destination. We ship worldwide, with the exception of some Asian countries and remote regions.
Returns & Exchanges Policy
We want you to love your wearable art as much as we love creating it. If you’re not completely satisfied, we’re here to help.
Return & Exchange Timeframe
We accept returns and exchanges for most products within 15 days of your receipt of the order. All items must be in their original, unopened condition with packaging intact.
Important Exceptions
Due to the artistic and hygienic nature of our products, the following cannot be returned or exchanged:
- Opened or used temporary tattoo packages – For hygiene reasons, any products removed from their original sealed packaging
- Custom or personalized temporary tattoos (when available) – These are final sale unless defective
Step-by-Step Return Process
1Contact Our Customer Service
Email us at [email protected] within 15 days of receiving your order. Include your order number and reason for return/exchange.
2Receive Return Authorization
We’ll provide you with a Return Authorization Number and shipping instructions. Returns without this authorization cannot be processed.
3Package Your Items
Securely package the items in their original condition with all packaging materials. Include a copy of your order confirmation or packing slip.
4Ship to Our Address
Send your return package to:
167 Crummit Lane
PHOENIX, US 85001
5Processing & Refund
Once we receive and inspect your return (typically within 5-7 business days), we’ll process your refund or exchange.
Exchange Policy
We’re delighted to exchange items for different designs from our artistic collections, including:
Exchanges are subject to product availability. If your desired exchange item is out of stock, we’ll issue a refund or provide alternative artistic options.
Refund Information
Refund Processing Time
Once we receive your return, please allow 5-7 business days for processing. Your refund will then be issued to your original payment method.
Refund Methods & Timing
- Credit/Debit Cards (Visa, MasterCard, JCB): 7-10 business days to appear on your statement
- PayPal: 3-5 business days to reflect in your PayPal account
Shipping Costs
Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer, unless the return is due to our error.
Damaged or Defective Items
If you receive damaged or defective products, please contact us immediately at [email protected] with photos of the damaged items and your order number. We’ll promptly send replacements at no additional cost, ensuring your artistic experience remains uninterrupted.
Need Artistic Assistance?
Our customer service team is passionate about ensuring your Da Vinci Shop experience remains as beautiful as our designs. Contact us at [email protected] for any questions about shipping, returns, or exchanges.
Thank you for choosing Da Vinci Shop for your wearable art journey. We appreciate the opportunity to bring artistic expression to your life.